Account Creation
Q: How do I create an account?
A: Visit the Alingo registration page, enter your email, name, and password, verify your email, and you're ready to go. See Account Setup guide.
Q: Can I use my personal email or do I need a work email?
A: Work email is recommended for organisation verification, but personal email works too.
Q: What if my organisation already has an account?
A: Request an invitation from your organisation's Owner or Admin rather than creating a new organisation.
Q: Can I be part of multiple organisations?
A: Currently, each account is tied to one organisation. Contact support if you need multi-organisation access.
User Roles
Q: What user roles exist?
A: Two types: organisation Roles (Owner, Admin, Member) control administrative access; Functional Roles (Admin, Legal, Business) determine feature access. See Roles and Permissions.
Q: How do I know what role I have?
A: Go to Settings > Profile. Your roles are displayed at the top.
Q: Can I change my own role?
A: No, only Owners and Admins can change user roles. Request a change from your admin.
Q: What's the difference between Admin functional role and Admin organisation role?
A: organisation Admin can manage users and settings. Functional Admin has access to all features. You can have both!
organisations
Q: How do I join an organisation?
A: Request an invitation from your organisation's Owner or Admin. They'll send an invite to your email.
Q: What is an organisation domain?
A: Your company's email domain (e.g., "@company.com"). Users with this domain can be auto-verified.
Q: Who should be the Owner?
A: Typically the General Counsel or Legal Operations lead - someone permanent with overall responsibility.
Q: Can we have multiple Owners?
A: Yes, for redundancy and succession planning. Limit to 1-2 people.
Login Issues
Q: I forgot my password. What do I do?
A: Click "Forgot Password" on the login page, enter your email, and follow the reset instructions sent to your inbox.
Q: I didn't receive the verification email.
A: Check spam/junk folder, request a new verification email, verify email address is correct.
Q: I'm getting "Account not found" error.
A: Verify you're using the correct email address, check if you've actually created an account, try password reset to confirm account exists.
Q: Why am I being logged out frequently?
A: Check if browser is clearing cookies, enable "Remember me" on login, ensure cookies are allowed for alingo.com.
More Questions? Check other FAQ sections or contact support.