8. FAQ

Account & Getting Started FAQ

Account Creation Q: How do I create an account? A: Visit the Alingo registration page, enter your email, name, and password, verify your email, and you're ready to go. See Account Setup guide. Q: Can I use my personal email or do I need a work email? A: Work email is recommended for organisation verification, but personal email works too. Q: What if my organisation already has an account? A: Request an invitation from your organisation's Owner or Admin rather than creating a new organisation. Q: Can I be part of multiple organisations? A: Currently, each account is tied to one organisation. Contact support if you need multi-organisation access. User Roles Q: What user roles exist? A: Two types: organisation Roles (Owner, Admin, Member) control administrative access; Functional Roles (Admin, Legal, Business) determine feature access. See Roles and Permissions. Q: How do I know what role I have? A: Go to Settings > Profile. Your roles are displayed at the top. Q: Can I change my own role? A: No, only Owners and Admins can change user roles. Request a change from your admin. Q: What's the difference between Admin functional role and Admin organisation role? A: organisation Admin can manage users and settings. Functional Admin has access to all features. You can have both! organisations Q: How do I join an organisation? A: Request an invitation from your organisation's Owner or Admin. They'll send an invite to your email. Q: What is an organisation domain? A: Your company's email domain (e.g., "@company.com"). Users with this domain can be auto-verified. Q: Who should be the Owner? A: Typically the General Counsel or Legal Operations lead - someone permanent with overall responsibility. Q: Can we have multiple Owners? A: Yes, for redundancy and succession planning. Limit to 1-2 people. Login Issues Q: I forgot my password. What do I do? A: Click "Forgot Password" on the login page, enter your email, and follow the reset instructions sent to your inbox. Q: I didn't receive the verification email. A: Check spam/junk folder, request a new verification email, verify email address is correct. Q: I'm getting "Account not found" error. A: Verify you're using the correct email address, check if you've actually created an account, try password reset to confirm account exists. Q: Why am I being logged out frequently? A: Check if browser is clearing cookies, enable "Remember me" on login, ensure cookies are allowed for alingo.com. More Questions? Check other FAQ sections or contact support.

AI Assistant FAQ

General Q: How does the AI access my documents? A: When you enable "Search Documents", the AI searches your indexed documents using semantic search, finds relevant sections, and generates answers based on that content. Q: Can I trust AI-generated content? A: AI is a co-pilot, not a lawyer. Always verify important information by checking cited sources. Use AI to save time, but apply professional judgment. Q: What AI models are used? A: Alingo uses advanced language models (similar to GPT) optimised for legal content. Exact models may vary and improve over time. Q: Does the AI learn from my documents? A: Your documents are indexed for search but NOT used to train the underlying AI models. Your data remains private. Q: Does it search the web? A: Yes, when "Web Search" toggle is enabled. Use for research on current legal developments. Using the Assistant Q: How do I see which documents were used? A: Check the "Sources" section below each answer. It shows document names, relevance scores, and excerpts used. Q: Why isn't the AI finding my documents? A: Enable "Search Documents" toggle, verify documents are indexed, wait 1-2 minutes after indexing, try more specific questions. Q: Can I ask questions about multiple documents? A: Yes! The AI searches across all indexed documents and can compare or synthesise information from multiple sources. Q: What's the difference between the three modes? A: Standard: General AI knowledge. Document Search (RAG): Searches your documents. Web Search: Searches the internet. Use the right mode for your question type. Q: How long are my conversations saved? A: Conversation history typically retained for 90 days. Critical information should be saved elsewhere. Drafting Q: Can the AI draft any type of legal document? A: AI can draft common documents (NDA, MSA, employment, etc.) using templates or custom descriptions. Complex/unusual documents may need more human involvement. Q: Are AI-drafted documents ready to sign? A: No! AI drafts are starting points. Always have legal review before using. Q: How do I make drafted documents better? A: Enable "Include Playbooks" to use your standard clauses, be specific in your requirements, provide context and constraints. Q: Can I customise templates? A: Templates are starting points. Copy to Google Docs or Word and customise fully. Limitations Q: What can't the AI do? A: Provide legal advice, guarantee accuracy, access documents you haven't uploaded, understand extremely complex scenarios, replace human lawyers. Q: What if the AI gives wrong information? A: Always verify using cited sources. If consistently inaccurate, contact support with examples. Q: Is there a query limit? A: Fair use applies. Excessive queries may be rate-limited. Normal use won't hit limits. Privacy & Security Q: Who can see my AI conversations? A: Only you, unless in a shared session. Admins can see aggregated usage stats but not content. Q: Is my data used to improve the AI? A: Usage patterns may inform improvements, but your specific documents and conversations are not used to train public models. Related: AI Assistant guide | Quick start

Security & Privacy FAQ

Q: Who can see my documents? A: Only users in your organisation who are logged into Alingo. Documents are private to your organisation. Q: Is my data encrypted? A: Yes, encrypted in transit (HTTPS/TLS) and at rest (industry-standard encryption). Q: Can I delete my data? A: Yes, you can delete documents and your account. organisation Owners can delete entire organisations. Q: What about GDPR compliance? A: Alingo is designed with GDPR principles in mind. Contact support for specific compliance questions. Q: Where is data stored? A: Cloud infrastructure (AWS). Exact regions may vary. Contact support for specific data residency requirements. Q: Is my data used to train AI models? A: No. Your documents are indexed for search within your organisation but not used to train public AI models. Q: Can Alingo staff see my documents? A: Only for support purposes with your permission, or in security investigations. All access is logged. Q: What happens to my data if I cancel my subscription? A: Typically retained for 30-90 days, then permanently deleted. Contact support for exact retention policy. Q: How do I report a security concern? A: Email [email protected] with details. Do not post publicly.