General
Q: How does the AI access my documents?
A: When you enable "Search Documents", the AI searches your indexed documents using semantic search, finds relevant sections, and generates answers based on that content.
Q: Can I trust AI-generated content?
A: AI is a co-pilot, not a lawyer. Always verify important information by checking cited sources. Use AI to save time, but apply professional judgment.
Q: What AI models are used?
A: Alingo uses advanced language models (similar to GPT) optimised for legal content. Exact models may vary and improve over time.
Q: Does the AI learn from my documents?
A: Your documents are indexed for search but NOT used to train the underlying AI models. Your data remains private.
Q: Does it search the web?
A: Yes, when "Web Search" toggle is enabled. Use for research on current legal developments.
Using the Assistant
Q: How do I see which documents were used?
A: Check the "Sources" section below each answer. It shows document names, relevance scores, and excerpts used.
Q: Why isn't the AI finding my documents?
A: Enable "Search Documents" toggle, verify documents are indexed, wait 1-2 minutes after indexing, try more specific questions.
Q: Can I ask questions about multiple documents?
A: Yes! The AI searches across all indexed documents and can compare or synthesise information from multiple sources.
Q: What's the difference between the three modes?
A: Standard: General AI knowledge. Document Search (RAG): Searches your documents. Web Search: Searches the internet. Use the right mode for your question type.
Q: How long are my conversations saved?
A: Conversation history typically retained for 90 days. Critical information should be saved elsewhere.
Drafting
Q: Can the AI draft any type of legal document?
A: AI can draft common documents (NDA, MSA, employment, etc.) using templates or custom descriptions. Complex/unusual documents may need more human involvement.
Q: Are AI-drafted documents ready to sign?
A: No! AI drafts are starting points. Always have legal review before using.
Q: How do I make drafted documents better?
A: Enable "Include Playbooks" to use your standard clauses, be specific in your requirements, provide context and constraints.
Q: Can I customise templates?
A: Templates are starting points. Copy to Google Docs or Word and customise fully.
Limitations
Q: What can't the AI do?
A: Provide legal advice, guarantee accuracy, access documents you haven't uploaded, understand extremely complex scenarios, replace human lawyers.
Q: What if the AI gives wrong information?
A: Always verify using cited sources. If consistently inaccurate, contact support with examples.
Q: Is there a query limit?
A: Fair use applies. Excessive queries may be rate-limited. Normal use won't hit limits.
Privacy & Security
Q: Who can see my AI conversations?
A: Only you, unless in a shared session. Admins can see aggregated usage stats but not content.
Q: Is my data used to improve the AI?
A: Usage patterns may inform improvements, but your specific documents and conversations are not used to train public models.
Related: AI Assistant guide | Quick start