Q: Who can see my documents?
A: Only users in your organisation who are logged into Alingo. Documents are private to your organisation.
Q: Is my data encrypted?
A: Yes, encrypted in transit (HTTPS/TLS) and at rest (industry-standard encryption).
Q: Can I delete my data?
A: Yes, you can delete documents and your account. organisation Owners can delete entire organisations.
Q: What about GDPR compliance?
A: Alingo is designed with GDPR principles in mind. Contact support for specific compliance questions.
Q: Where is data stored?
A: Cloud infrastructure (AWS). Exact regions may vary. Contact support for specific data residency requirements.
Q: Is my data used to train AI models?
A: No. Your documents are indexed for search within your organisation but not used to train public AI models.
Q: Can Alingo staff see my documents?
A: Only for support purposes with your permission, or in security investigations. All access is logged.
Q: What happens to my data if I cancel my subscription?
A: Typically retained for 30-90 days, then permanently deleted. Contact support for exact retention policy.
Q: How do I report a security concern?
A: Email [email protected] with details. Do not post publicly.